More Links
Account Access
Directions
Instructor Access
Search our Site
Contact Us
FAQ
 
Our Products
First Aid Products
First Aid Oxygen
Medtronic AEDs and Accessories
Philips AEDs and Accessories
AED Wall Cabinets
 
Our Services
AED Site Assessment
AED Program Management
eMinder Reminders
AED Program Management Login
 
Our Partners
Kansas CPR
 
Breaking News
ACLS Classes now being offered
Check Schedule for dates
 
All First Aid Products are 100% made in the USA
 
Featured Product

 

 

The Philips Home Defibrillator
Our Address:
 
Kansas City First Aid
5817 Longview
Shawnee, KS 66218

 

FAQ and Online Policies

Registration/Payment

  • Pre-registration and pre-payment for all courses is required, and can be done online or by phone.  Payment can be made by credit or debit card (MasterCard, Visa, American Express, or Discover Card) online during the registration process, or by phone, prior to the course date.
  • Checks are accepted if received in our office one week in advance for individuals or on the day of training for groups.  Returned checks are charged a service fee of $20.

What if I need to cancel or reschedule (refund policy)?

  • Our resources do not allow us to issue refunds.  However, we are happy to accommodate one transfer to another class free of charge if the request is made at least 24 hours prior to the start of class.
  • If you do not show up for a class on time, you will need to enroll in a new class and payment will not be transferred to that class.  No-shows (more than 10 minutes late) and late transfers cost Kansas City First Aid time and money. Please help us by planning in advance.
  • A cancellation fee of $45 will be charged for all group courses cancelled within 24 hours of the class start time.

What if I have a cold or other health concerns?

  • Training should be postponed if you have a cold or other health concerns. A separate manikin may be requested three days prior to the start of class and every effort will be made to accommodate the request.

What should I wear?
 

  • Wear comfortable clothing appropriate for practice sessions.  We use hi-tech Actar Defib CPR manikins and do tabletop manikin practice, so there will be no getting down on the floor to practice as in years past.

Course materials
 

  • Handouts and other materials you will need are furnished and are included in the class fee.  You may want to bring paper and a pen to take notes. 
  • Textbooks are not included in all courses.  If you want to purchase a textbook you may do so at your course.  If you are taking a renewal course, bring the (current) textbook from your previous course.

How do I get to my training?

  • Kansas City First Aid teaches courses at various locations within the Kansas City area.  You will be advised of the location of your course during the registration process. 

Please click here for driving directions.

Can I bring my child, pet, friend, etc. to class?

  • Please do not bring children, friends, or other guests.  Only registered participants may attend the class.  Please do not bring your pets to Pet First Aid (or any other class). Classes are not designed to accommodate pets.
Will someone come to our facility and teach a CPR, First Aid, or AED course?
  • Yes, if you have six or more participants, our instructor will come to your location and teach any American Heart Association course.  We have the latest equipment and do tabletop CPR - so no more getting down on the ground to practice!  There are no additional fees involved for this option.
  • If you have fewer than six, we recommend attending one of our scheduled courses.

Will I receive certification?

  • Upon successful course completion, American Heart Association, or American Safety & Health Institute certification cards valid for 2-years will be distributed at your course.

What are the recommended renewal dates for course completion cards?

  • Two-year renewal dates must be designated on all course completion cards, with the exception of Bloodborne Pathogens - which is a one year certification.  Employers may determine if their employees need more frequent training.  However, all course completion cards are valid for 2 years.  The issue date will be the month, day, and year.  The renewal date will be the renewal month and year.

If your card expires, is there a grace period?

  • The American Heart Association does not give grace periods.  Course completion cards are invalid after the expiration date indicated on the card.

Can I take a Healthcare Provider CPR Renewal Course online?

  • Yes, the American Heart Association has launched its e-Learning program for experienced healthcare professionals.  The online BLS Renewal Course provides a review for healthcare professionals who have prior CPR training. This program recognizes that healthcare professionals have knowledge and skills acquired from prior CPR training and years of patient care.  Must hold a valid course completion card - not expired.

  • The eLearning course is completed in two steps; an online classroom session you complete at your own pace from any computer with internet access, and a 30 minute classroom skills validation session taught by a Kansas City First Aid instructor.  You print off a certificate and bring it to your skills validation session.  Your certification card is issued by our instructor at your skills validation session.

I have lost my course card (Heartsaver, BLS, etc). How can I get it replaced?

  • Contact the instructor or the coordinator of the Community Training Site (e.g., K. C. First Aid) where you took the class. Replacement of lost cards is the responsibility of the Community Training Site.  There is a $10 fee for the issuance of a replacement card.  To request a replacement course completion card online, visit our Student Access webpage.

Does the American Heart Association offer first aid training?

  • Yes, the Heartsaver First Aid program.  The Heartsaver First Aid course combines adult CPR and the use of an automated external defibrillator (AED) with basic first aid procedures. Students in this course will learn how to perform adult CPR, relieve airway obstruction by a foreign object, use a barrier device during rescue breathing, use an AED, and provide first aid for acute injuries and sudden illnesses.
  • Starting in June 2006 the American Heart Association offers a Pediatric First Aid course too!

Is there an age requirement to take a CPR class?

  • No, there are no age requirements.  However, younger children may not understand the steps to CPR or be able to do chest compressions.  We recommend eight years of age as a minimum.

I want to purchase an AED; how do I go about it?

  • Kansas City First Aid is an Authorized Distributor of Welch Allyn, Philips, and Medtronic AED Defibrillators.  You can purchase an AED on our website with confidence that all Federal, State, and local laws are being followed as we provide the medical prescription and ongoing medical oversight included at the advertised rates on our website.  You may also provide us with your own physician's prescription if you prefer.  Have your physician complete our medical authorization form and return it to us.

Customer Service

At "Kansas City First Aid’ customer service is our top priority.  We want to ensure that you are completely satisfied with all of your purchases.  We want you coming back to kcfirstaid.com and telling your friends and family about our great products and service.  If you have any questions, concerns, or comments, please contact us at customerservice@kcfirstaid.com or (913) 980-5245.  Our Customer Service Hours are: 8:00 a.m. - 5:00 p.m. (CST) Monday through Saturday.

Kansas City First Aid reserves the right to correct any pricing errors, shipping price errors, description errors, and general errors or misprints. Customers will be contacted immediately, if pricing or shipping errors have occurred.  All sizes of products are approximate.

Purchasing Products

We use Mal's ecommerce as our Shopping Cart because of the superior service and protection they provide our customers and their personal information.  However, if you would like to make a purchase, but would rather provide your credit card information over the telephone, please call our office at (913) 980-5245, for assistance.

Shipping Charges

We ship to the U.S. only.  We regret we cannot ship to APP/FPO, Puerto Rico, or Hawaii.  Kansas City First Aid will ship your merchandise using either USPS or UPS, in some instances, products may be shipped straight from the manufacturer or distributor.  If you require expedited delivery, please call our office to make alternative shipping arrangements (additional charges may apply).

Total

Shipping*
$0-$99 $9.75
$100-$198 $13.75
$199-$297 $17.75
$298-$396 $22.75
$397.00 + $32.75
For a limited time we are offering Free Shipping on all web orders over $100.  Shipping is $14 on orders under $100.

Credit Card Policy

We accept VISA, MASTERCARD, DISCOVER CARD, and AMERICAN EXPRESS. The charge on your card will appear under the name: K.C. First Aid.

Due to increased credit card security procedures, the billing address you provide us must match the one to which your credit card statement is mailed.

We reserve the right to have you fax us photocopies of both the credit card and a Driver's License, or other government identification with photographs, for security purposes.

All orders must include both a daytime telephone number and a shipping address that is attended during the day.

Except for documented credit card fraud, the purchaser is responsible for chargeback fees, and any collection, extra costs, or legal expenses resulting from non payment.

Damages/Shortages/Returns

If you receive your order and find that you are missing an item, received the wrong item, or that you received damaged merchandise, please call “immediately”.  We will “not” accept any claims for missing or damaged items after five (5) days of receipt of merchandise.

No merchandise will be accepted for return without pre-approval of Kansas City First Aid.

No returns will be accepted without a ‘return authorization number’.

Requests for returns received after 5 days will be accepted strictly at the discretion of Kansas City First Aid.

Damaged items will be replaced, if available, or we will issue a refund to your credit card.  Once your return shipment is received, we will process the replacement (s) or refund.  Replacements will be shipped at no cost. Original shipping will not be refundable on refunds.  Refunds will be in the same form of payment originally used for the purchase.

All returns must be received in “as new” condition.

Kansas City First Aid must receive returns no later than 10 business days after issuance of a return authorization number.

Shipping costs will be refunded only if the return is a result of our error.

Use care when preparing the return package.  Remember, it must be received by us in ‘as new’ condition.

All special orders, AED's, CD’s, and Books are nonreturnable.

Returns may be subject to a restocking charge of 15%.

Backorders

Items that are out-of-stock will be backordered and shipped when in-stock.  You will be notified of any backorders on your purchases, prior to shipment of order, and will be given an expected delivery date.

Sales Tax

NO SALES TAX.  We do not collect sales tax on web purchases. Orders placed via phone and shipped within the State of Kansas are subject to KS sales tax.  We do not collect sales tax on orders shipped outside the State of Kansas.

Privacy Policy

At ‘Kansas City First Aid’ we are committed to protecting our customers privacy.  We do not sell, trade, or share your personal information with anyone.  We collect customer information in order to enrich your shopping experience and to communicate with you about our products and promotions.  We take your privacy seriously and will always honor the trust that you place in Kansas City First Aid.

Security

All online transactions are handled with industry-standard SSL encryption.

When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us.

To determine whether you are on a secure page in Netscape 3.0, look to see if the gold key in the lower left corner of the browser is connected and the blue background is highlighted. In Netscape 4.0 and Internet Explorer, you will see a padlock icon in the lower left and right corner respectively. If it is locked you are on a secure page.

For added security, we also encrypt the credit card number when it is stored on disk.

We use Mal's ecommerce as our shopping cart software because of the superior service and protection they provide our customers and their personal information. It supports industry-standard 128-bit SSL encryption.

Have a Question?