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FAQ and Online Policies
Registration/Payment
- Pre-registration and pre-payment for all courses is required, and can be done online or by
phone. Payment can be made by credit or debit card (MasterCard,
Visa, American Express, or Discover Card) online during the registration process, or by phone, prior to the
course date.
- Checks are accepted if received in our office one week in
advance for individuals or on the day of training for groups.
Returned checks are charged a service fee of $20.
What if I need to cancel or reschedule (refund policy)?
-
Our resources do not allow us to issue refunds.
However, we are happy to accommodate one transfer to another
class free of charge if the request is made at least 24 hours
prior to the start of class.
- If you do not show up for a class on
time, you
will need to enroll in a new class and payment will not be
transferred to that class. No-shows (more than 10
minutes late) and late transfers
cost Kansas City First Aid time and money. Please help us by
planning in advance.
- A cancellation fee of $45 will be charged for
all group courses cancelled within 24 hours of the class start
time.
What if I have a cold or other health
concerns?
- Training should be postponed if you have a
cold or other health concerns. A separate manikin may be
requested three days prior to the start of class and every
effort will be made to accommodate the request.
What should I wear?
- Wear comfortable clothing appropriate for practice sessions. We
use hi-tech Actar Defib CPR manikins and do tabletop manikin practice, so
there will be no getting down on the floor to practice as in years past.
Course materials
- Handouts and other materials you will need are furnished and are
included in the class fee. You may want to bring paper and a
pen to take notes.
- Textbooks are not included in all courses.
If you want to purchase a textbook you may do so at your course.
If you are taking a renewal course, bring the (current) textbook
from your previous course.
How do I get to my training?
-
Kansas City First Aid teaches courses at various locations within the
Kansas City area. You will be advised of the location of your
course during the
registration process.
Please click
here for driving directions.
Can I bring my child, pet, friend, etc. to class?
-
Please do
not bring children, friends, or other guests. Only registered
participants may attend the class. Please do not bring your
pets to Pet First Aid (or any other class). Classes are not designed
to accommodate pets.
Will someone come to our facility and teach a
CPR, First Aid, or AED course?
- Yes, if you have six or more participants,
our instructor will come to your location and teach any American
Heart Association course. We have the latest equipment and
do tabletop CPR - so no more getting down on the ground to
practice! There are no additional fees involved for this
option.
- If you have fewer than six, we recommend
attending one of our scheduled courses.
Will I receive certification?
- Upon successful course completion,
American Heart Association, or American Safety & Health
Institute certification cards valid for
2-years will be distributed at your course.
What are the
recommended renewal dates for course completion cards?
- Two-year renewal dates must be
designated on all course completion cards, with the exception of
Bloodborne Pathogens - which is a one year certification. Employers may
determine if their employees need more frequent training. However, all course
completion cards are valid for 2 years.
The issue date will be the month, day, and year. The renewal
date will be the renewal month and year.
If your card expires, is there a grace period?
- The American Heart Association does not
give grace periods. Course completion cards are invalid after the expiration date
indicated on the card.
Can I take a Healthcare Provider CPR Renewal
Course online?
-
Yes, the American Heart Association has launched
its e-Learning program for experienced healthcare professionals. The online
BLS Renewal Course provides a review for healthcare professionals
who have prior CPR training. This program recognizes that
healthcare professionals have knowledge and skills acquired from
prior CPR training and years of patient care. Must hold a
valid course completion card - not expired.
-
The eLearning course is completed in two steps; an
online classroom session you complete at your own pace from any
computer with internet access, and a 30 minute classroom skills
validation session taught by a Kansas City First Aid instructor.
You print off a certificate and bring it to your skills validation
session. Your certification card is issued by our instructor
at your skills validation session.
I have lost my course card (Heartsaver, BLS,
etc). How can I get it replaced?
- Contact the instructor or the coordinator of
the Community Training Site (e.g., K. C. First Aid) where you took the class.
Replacement of lost cards is the responsibility of the Community
Training Site. There is a $10 fee for the issuance of a
replacement card. To request a replacement course
completion card online, visit our
Student Access webpage.
Does the American Heart Association offer first
aid training?
- Yes, the Heartsaver First Aid program.
The Heartsaver First Aid course combines adult CPR and the
use of an automated external defibrillator (AED) with basic
first aid procedures. Students in this course will learn how
to perform adult CPR, relieve airway obstruction by a
foreign object, use a barrier device during rescue
breathing, use an AED, and provide first aid for acute
injuries and sudden illnesses.
- Starting in June 2006 the American Heart Association
offers a Pediatric First Aid course too!
Is there an age requirement to
take a CPR class?
- No, there are no age
requirements. However, younger children may not understand the
steps to CPR or be able to do chest compressions.
We recommend eight years of age as a minimum.
I want to purchase an AED; how do I go about
it?
- Kansas City First Aid is an Authorized
Distributor of Welch Allyn, Philips, and Medtronic AED
Defibrillators. You can purchase an AED on our website
with confidence that all Federal, State, and local laws are
being followed as we provide the medical prescription and
ongoing medical oversight included at the advertised rates
on our website. You may also provide us with your own
physician's prescription if you prefer. Have your
physician complete our
medical authorization form and return it to us.
Customer Service
At "Kansas City First Aid’ customer service is our top
priority. We want to ensure that you are completely satisfied with all
of your purchases. We want you coming back to kcfirstaid.com and
telling your friends and family about our great products and service.
If you have any questions, concerns, or comments, please contact us at
customerservice@kcfirstaid.com or (913) 980-5245. Our
Customer Service Hours are: 8:00 a.m. - 5:00 p.m. (CST) Monday through
Saturday.
Kansas City First Aid reserves the right to correct
any pricing errors, shipping price errors, description errors, and
general errors or misprints. Customers will be contacted immediately, if
pricing or shipping errors have occurred. All sizes of products
are approximate.
Purchasing Products
We use Mal's ecommerce as our Shopping Cart because of
the superior service and protection they provide our customers and their
personal information. However, if you would like to make a purchase,
but would rather provide your credit card information over the
telephone, please call our office at (913) 980-5245, for assistance.
Shipping Charges
We ship to the U.S. only. We regret we cannot
ship to APP/FPO, Puerto Rico, or Hawaii. Kansas City First Aid
will ship your merchandise using either USPS or UPS, in some instances,
products may be shipped straight from the manufacturer or distributor.
If you require expedited delivery, please call our office to make
alternative shipping arrangements (additional charges may apply).
|
Total |
Shipping* |
| $0-$99 |
$9.75 |
| $100-$198 |
$13.75 |
| $199-$297 |
$17.75 |
| $298-$396 |
$22.75 |
| $397.00 + |
$32.75 |
| For a
limited time we are offering Free
Shipping on all web orders over $100. Shipping is $14 on
orders under $100. |
Credit Card Policy
We accept VISA, MASTERCARD, DISCOVER CARD, and
AMERICAN EXPRESS. The charge on your card will appear under the name:
K.C. First Aid.
Due to increased credit card security procedures, the billing address
you provide us must match the one to which your credit card statement is
mailed.
We reserve the right to have you fax us photocopies of both the credit
card and a Driver's License, or other government identification with
photographs, for security purposes.
All orders must include both a daytime telephone number and a shipping
address that is attended during the day.
Except for documented credit card fraud, the purchaser is responsible
for chargeback fees, and any collection, extra costs, or legal expenses
resulting from non payment.
Damages/Shortages/Returns
If you receive your order and find that you are
missing an item, received the wrong item, or that you received damaged
merchandise, please call “immediately”. We will “not” accept any claims
for missing or damaged items after five (5) days of receipt of
merchandise.
No merchandise will be accepted for return without
pre-approval of Kansas City First Aid.
No returns will be accepted without a ‘return
authorization number’.
Requests for returns received after 5 days will be
accepted strictly at the discretion of Kansas City First Aid.
Damaged items will be replaced, if available, or we
will issue a refund to your credit card. Once your return shipment
is received, we will process the replacement (s) or refund.
Replacements will be shipped at no cost. Original shipping will not be
refundable on refunds. Refunds will be in the same form of payment
originally used for the purchase.
All returns must be received in “as new” condition.
Kansas City First Aid must receive returns no later
than 10 business days after issuance of a return authorization number.
Shipping costs will be refunded only if the return is
a result of our error.
Use care when preparing the return package. Remember,
it must be received by us in ‘as new’ condition.
All special orders, AED's, CD’s, and Books are
nonreturnable.
Returns may be subject to a restocking charge of 15%.
Backorders
Items that are out-of-stock will be backordered and
shipped when in-stock. You will be notified of any backorders on
your purchases, prior to shipment of order, and will be given an
expected delivery date.
Sales Tax
NO SALES TAX. We do not collect sales tax on web
purchases. Orders placed via phone and shipped within the State of
Kansas are subject to KS sales tax. We do not collect sales tax on
orders shipped outside the State of Kansas.
Privacy Policy
At ‘Kansas City First Aid’ we are committed to
protecting our customers privacy. We do not sell, trade, or share your personal
information with anyone. We collect customer information in order to enrich your
shopping experience and to communicate with you about our products and
promotions. We take your privacy seriously and will always honor the
trust that you place in Kansas City First Aid.
Security
All online transactions are handled with
industry-standard SSL encryption.
When you enter your credit card number into the order form, it is
transmitted across the Internet in an encrypted (scrambled) form,
then decoded when it gets to us.
To determine whether you are on a secure page in Netscape 3.0, look
to see if the gold key in the lower left corner of the browser is
connected and the blue background is highlighted. In Netscape 4.0
and Internet Explorer, you will see a padlock icon in the lower left
and right corner respectively. If it is locked you are on a secure
page.
For added security, we also encrypt the credit card number when it
is stored on disk.
We use Mal's ecommerce as our shopping cart software because of the
superior service and protection they provide our customers and their
personal information. It supports industry-standard 128-bit SSL
encryption.
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